Front Office Executive

Key Responsibilities:

✔ Reception & Patient Handling

• Greet and assist patients with a professional and friendly attitude.
• Manage patient check-in/check-out and ensure smooth clinic flow.
• Answer calls, WhatsApp inquiries, and emails promptly.

✔ Appointment Scheduling & Coordination

• Manage online and offline appointment bookings using clinic software.
• Confirm appointments and send reminders to patients.
• Coordinate with doctors and therapists for scheduling.

✔ Billing & Payments

• Prepare bills, process payments, and maintain accurate financial records.
• Explain treatment packages and offers to patients if required.

✔ Customer Service & Support

• Handle patient queries and guide them to appropriate services.
• Maintain confidentiality and professionalism at all times.

✔ Administrative Tasks

• Maintain reception area cleanliness and organize patient records.
• Support marketing and promotional activities when needed.

Requirements:

• Graduate in any discipline (Hospitality or Healthcare background preferred).
• Minimum 1-3 years of experience in front office or customer service (healthcare/aesthetic industry preferred).
• Proficiency in MS Office & appointment management software.
• Strong communication skills in English and Malayalam (Hindi/Arabic is a plus).
• Pleasant personality, excellent interpersonal skills, and a patient-first approach.

What We Offer:

✔ Attractive salary

✔ Training in patient care, communication, and clinic management software.
✔ Career growth in a premium aesthetic brand.